Certified Medical Administrative Assistant Associate

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and
the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2018.

This Medical Administrative Assistant Program, offered by our accredited school partners, covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals!

This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Medical Administrative Assistant Detailed Course Information:
• An overview of the healthcare industry and expectations for a healthcare professional
• Role of the medical administrative assistant
• History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
• Ethical and legal issues, fraud abuse, and compliance
• Office and patient communication techniques, appointment scheduling and general office duties
• Technology in the healthcare environment
• Basic terminology used in the medical office
• Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
• HIPAA review and patient bill of rights and confidentiality
• Financial and practice management
• Health insurance coverage, and billing and coding procedures
• Professional fees, billing and collecting procedures, accounting systems and credit arrangements
• Medical accounting, financial statements, cost analysis, and budgets for the medical practice
• Specimen collection, laboratory safety and federal and state regulations
• Assisting with medical emergencies
• Career development

Enroll through one of our accredited university or college partners today!

World Education.net's course willprovide you with the skills you needto perform the required tasks in this career field. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers. Students will learn:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Module 1 – Introduction to Medical Assisting
• Lesson 1 – Becoming a Successful Student
• Lesson 2 – The Healthcare Industry
• Lesson 3 – The Medical Assisting Profession
• Lesson 4 – Professional Behavior in the Workplace
• Lesson 5 – Interpersonal Skills and Human Behavior
• Lesson 6 – Medicine and Ethics
• Lesson 7 – Medicine and the Law

Module 2 – Administrative Medical Assisting
• Lesson 8 – Computer Concepts
• Lesson 9 – Telephone Techniques
• Lesson 10 – Scheduling Appointments
• Lesson 11 – Patient Reception and Processing
• Lesson 12 – Office Environment and Daily Operations
• Lesson 13 – Written Communications and Mail Processing

Module 3 – Health Information in the Medical Office
• Lesson 14 – The Paper Medical Record
• Lesson 15 – The Electronic Medical Record
• Lesson 16 – Health Information Management
• Lesson 17 – Privacy in the Physician’s Office

Module 4 – Billing and Coding Procedures
• Lesson 18 – Basics of Diagnostic Coding
• Lesson 19 – Basics of Procedural Coding
• Lesson 20 – Basics of Health Insurance
• Lesson 21 – The Health Insurance Claim Form
• Lesson 22 – Professional Fees, Billing, and Collecting

Module 5 – Financial and Practice Management
• Lesson 23 – Banking Services and Procedures
• Lesson 24 – Financial and Practice Management
• Lesson 25 – Medical Practice Management and Human Resources
• Lesson 26 – Medical Practice Marketing and Customer Service

Module 6 – Assisting with Medical Emergencies and Career Development
• Lesson 27 – Emergency Preparedness and Assisting with Medical Emergencies
• Lesson 28 – Career Development and Life Skills

Healthcare Fundamentals
• The History
• Healthcare Etiquette
• Professional Situations and Applications
Communication in Healthcare
• Healthcare Teams
• Team Success
• Champions
Medical Documentation and Record-Keeping: HIPAA
• Use and Disclosure
• Real Life Scenarios
• HIPAA Laws, Policies, and Requirements
Medical Terminology
• Word Structure
• Organization of the Body
• Diagnostics and Radiology
Introduction to Anatomy and Physiology
• Basics
• Musculoskeletal System
• Integumentary System
• Digestive System
• Urinary System
Professionalism and Ethics
• Professionalism in Healthcare
• The Professional Assistant and Healthcare Team
• Healthcare Ethics
Legal Healthcare
• Legal Basics
• Legal Principles
• Healthcare Laws
Microsoft Office 365
• Office 365
• Word
• Excel
• PowerPoint
• Outlook
Administrative Assisting
• Telephone Techniques
• Technology and Written Communication
• Scheduling Appointments and Patient Processing
• Health Records
• Daily Operations and Safety
• Principles of Pharmacology
Patient Management
• Therapeutic Communication
• Patient Coaching
• Patient Accounts and Practice Management
• Advanced Roles in Administration
• Medical Emergencies
Billing and Reimbursement
• Health Insurance Basics
• Billing and Reimbursement
• Accounts, Collections, and Banking
Medical Coding
• Diagnostic Coding Essentials
• Procedural Coding Essentials

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader

Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA).
Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.

This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.