There are difficult people in all our lives. These people spend their time not doing what we want them to do, or doing things you don’t want them to do. This course, offered by our accredited school partners, will help you identify those difficult people, understand why they act that way, and teach you to not be their victim anymore. You will look at the ways to identify and assemble effective communication skills that will allow you to understand those difficult people, and focus on strategies for dealing with the most difficult behaviors of the people you can’t stand. Enroll through one of our accredited university or college partners today!
Dealing with Difficult People Module 1
Getting to Know the People you Can’t Stand
This module will introduce you to the 10 + 3 most difficult types of people you find yourself dealing with at work and even in your personal lives. We will then define a Lens of Understanding to learn motives behind all types of behaviors and discuss tools for dealing with them assertively, yet professionally.
The 10 (+3) Most Unwanted List
The Lens of Understanding
Motives Behind Behaviors
Focus and Assertiveness
Tools for Dealing Professionally
Dealing with Difficult People Module 2
Surviving through Skillful Communication
We have all found ourselves in frustrating and conflicting situations with difficult people at one time or another. This module will address the best communication practices that will help you get through the encounters with more professionalism to help you get the results you are trying to achieve.
From Conflict to Cooperation
Listen to Understand
Speak to be Understood
Get What You Project and Expect
Changing Your Attitude
Dealing with Difficult People Module 3
Bringing out the Best in People at their Worst
Module 3 focuses on dealing with the most difficult of people and discusses how to stand your ground when you find yourself in the most difficult of situations with these individuals. Knowing how to redirect a conflict and bring out the best in people when they are at their worst takes skill and practice, but this module will show you how to do just that.
The Sniper
The Know-it-All
The Yes Person
The Nothing Person
Bring Out The Best
Dealing with Difficult People Module 4
Communication in a Digital Age
Module 4 addresses how the digital age of email and texting can make communication with difficult people worse, and better. Using digital communication can cause more conflict many times, but we will also discuss how to use it to your advantage to diffuse stressful situations when dealing with difficult people.
Communication and the Challenge of Technology
Phone Communication
Email Communications
Applying the Steps
Diffusing Difficult Situations
All required reference materials are provided with this program. Technical requirements:
Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended
Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
Dealing with Difficult People FAQs
To request more information, you can contact us via online chat, our website contact
form, or toll free at
1-855-201-6910.
Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.
Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact
form, or toll free at
1-855-201-6910.
No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact
form, or toll free at
1-855-201-6910
To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.
Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.
No, you can take the online courses from anywhere in the world.
We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact
form, or toll free at
1-855-201-6910.
Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.
Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.
Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.
Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.
If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at
helpdesk@worldeducation.net.
We strive to provide a fully online experience for students however some of our training courses include physical materials or equipment. Courses that have materials shipped directly to students will be shipped within 7 business days of registration. Some training courses have material for different sections and these courses may require multiple shipments as you completed stages of your course.
Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at
helpdesk@worldeducation.net.
Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.
Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.