Dental Office Assistant

The Dental Office Assistant course, offered by our accredited school partners, delivers all the latest information and skill practice you need to succeed in the paperless era: technology, forms, and equipment in use today; up-to-date coding information; HIPAA and OSHA guidelines; functions of the dental business office; communication and critical thinking exercises; and in-depth instruction for completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding.
After completing this course, you should be able to:
• Identify good communication skills, telephone techniques, and methods for maintaining patient relations.
• Comprehend the role of the dental office assistant within the Dental Healthcare Team.
• Recognize the requirements for managing dental office systems and dental patient records.
• Identify the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures.
• Identify the steps for bookkeeping procedures including accounts receivable and accounts payable.
ALSO: Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA). The cost for taking the certification exam is covered in the course fees.

Enroll through one of our accredited university or college partners today!

Dental Office Assistant Module 1
Introduction to the Dental Profession
• Orientation to the Dental Profession
• Good Personality Traits
• Education
• Members of the Dental Healthcare Team
• HIPPA
• OSHA
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Professional Organizations
• Basic Dental Office Design
• Dental Anatomy
• Dental Numbering System
• Charting Methods
• Dental Procedures
• Chairside Dental-Assisting Duties
• Infection Control

Dental Office Assistant Module 2
Communication Skills in the Dental Office
• Interpersonal and Communication Skills
• Barriers to Effective Communication
• Improving Communication
• Telephone Techniques
• Written Correspondence
• Letter Writing Style
• Patient Relations
• Psychology and Positive Image
• Problem Solving
• Providing Outstanding Customer Service
• Dental Healthcare Team Communications
• Dental Practice Procedural Manual
• Organizational Conflicts
• Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1
• Computerized Dental Practice
• Selecting a Software Package
• Basic Operations of a Software Package
• Role of the Administrative Dental Assistant
• Daily Procedures with a Computerized System
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record
• Preparing Business Documents

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2
• Dental Patient Scheduling
• Mechanics of Scheduling
• The Art of Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Methods for Recalling Patients
• Inventory Management
• Types of Supplies, Products, & Equipment
• Selecting and Ordering Supplies, Products, & Equipment
• Occupational Safety and Health Administration (OSHA)
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications
• Intraoffice Communications
• Office Machines
• Business Office Environment

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures & Insurance
• Designing a Financial Policy
• Financial Policies
• Financial Policy Communications
• Managing Accounts Receivable
• Types of Dental Insurance
• Insurance Coding
• Organizing Insurance Coverage
• Types of Insurance Information Required
• Methods of Filing Insurance Claims
• Insurance Payments
• Insurance Tracking Systems
• Secondary Coverage
• Government Assistance
• Completing a Dental Claim Form
• Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable & Accounts Receivable
• Bookkeeping Procedures
• Organizing an Accounts Payable System
• Verification of Expenditures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Payroll Services
• Financial Records Organization
• Billing
• Managing Patient Transactions
• Reports
• Employment Strategies
• Managing Your Career
• Future Career Opportunities
• Assessing Yourself and Your Career

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader

Upon successful completion of our Dental Office Assistant course, students will be prepared for an entry-level position as a Dental Office Assistant in a dental office setting and will be prepared to sit for the NCCB national certification exam to become a Certified Dental Office Assistant (CDOA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.

This course provides students with qualified support professionals to guide them through their learning experience. The student support team is available to answer any questions a learner may have including questions on course content, course material, certifications, and registration or enrollment questions. Support advisers also monitor the progress of learners to ensure training retention and program advancement.