Medical Administrative Assistant (CMAA exam)

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and
the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants.

The Medical Administrative Assistant Program, offered by our accredited school partners, covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals!

This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics:
• History and background of the medical assisting profession
• Interpersonal skills, medical ethics, and basic medical law
• Telephone techniques and skills for scheduling appointments
• Medical terminology
• Basics of insurance billing and coding
• Medical records management and management of practice finances

Medical Administrative Assistant Detailed Course Information:
• An overview of the healthcare industry and expectations for a healthcare professional
• Role of the medical administrative assistant
• History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
• Ethical and legal issues, fraud abuse, and compliance
• Office and patient communication techniques, appointment scheduling and general office duties
• Technology in the healthcare environment
• Basic terminology used in the medical office
• Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
• HIPAA review and patient bill of rights and confidentiality
• Financial and practice management
• Health insurance coverage, and billing and coding procedures
• Professional fees, billing and collecting procedures, accounting systems and credit arrangements
• Medical accounting, financial statements, cost analysis, and budgets for the medical practice
• Specimen collection, laboratory safety and federal and state regulations
• Assisting with medical emergencies
• Career development

Enroll through one of our accredited university or college partners today!

Students will recieve these textbooks with their program:
• Administrative Medical Assisting: Foundations and Practices, 2nd edition, by Malone
• Student Workbook for Administrative Medical Assisting: Foundations and Practices, 2nd edition, by Malone
• Student Study Notes for Medical Terminology: Get Connected! 1st edition, by Frucht

Medical Office Assistant Module 1
Professional and Career Responsibilities
• Customer Service
• Employment Opportunities
• Job Responsibilities
• Understanding Emotional Work-Related Problems
• Professionalism
• Licensure
• Certification
• Health Care Reform
• History of Health Care
• Changes in Health Care
• Today’s Health Care Delivery System
• Medical Practice Setting
• Physician Specialist
Medical Office Assistant Module 2
Ethics and Communications
• Medical Ethics
• Medical Etiquette
• HIPAA 1996
• Confidentiality
• Medical Professional Liability
• Criminal and Civil Law
• Litigation Prevention
• Essential Communication
• Methods of Communication
• Professional Communication
Medical Office Assistant Module 3
Reception and Telephone Procedures
• Office Receptionist
• Opening the Medical Office
• Processing Patients
• Office Safety and Emergency Preparedness
• Closing the Medical Office
• Telephone Communication
• Telephone Equipment & Services
• Telephone Policies & Procedures
• Telephone Reference Aids
Medical Office Assistant Module 4
Appointments and Filing Procedures
• Scheduling Appointments
• Scheduling Tips & Types of Appointments
• Appointment Reminder Systems
• Appointment Reference Sheet
• Commercial Filing Systems
• Electronic Filing Systems
• Paper-Based Filing System
• Filing Equipment, Supplies, & Their Uses
• Charge-Out & Control Systems
• Filing Documents in Patient Records
• Record Retention & Storage
• Destroying Documents
Medical Office Assistant Module 5
Medical, Drug, and Prescription Records
• Patients’ Medical Records
• Medical Record Systems
• Recordkeeping
• Documentation Guidelines
• Correcting a Medical Record
• Audit of Medical Records
• History of Drug Laws
• Drug Names & References
• Understanding Prescriptions
• Control & Storage of Drugs
Medical Office Assistant Module 6
Written Communication
• Letter Standards, Styles & Components
• Composing Letters
• Corrections in Business Correspondence
• Envelope Enclosures
• Medical Transcription
• Processing Mail
• Electronic Correspondence
• Supplies & Equipment
• Handling Incoming & Outgoing Mail
• Managing Office Mail
• Electronic Mail
Medical Office Assistant Module 7
Banking
• Revenue Cycle
• Fee Schedules
• Patient Billing
• Receiving Insurance Payment
• History of Credit
• Credit & Collection Laws
• Checks & Bank Deposits
• Checkbook Management
• Bank Statements
Medical Office Assistant Module 8
Bookkeeping and Coding
• Patient Accounts
• Daysheet
• Accounts Receivable Control
• Cash Funds
• Procedure Coding
• Coding Terminology
• Diagnostic Coding Using ICD-10-CM
• ICD-10-CM Codebook
• Chapter-Specific Coding Guidelines
Medical Office Assistant Module 9
Health Insurance Systems and Office Responsibilities
• Third-Party Payers
• Insurance Plans & Programs
• Handling Insurance Claims
• Claims Submission & Time Limits
• Office Guidebooks
• Employer Responsibilities
• Facility Oversight
• Office Supplies
• Business Travel
Medical Office Assistant Module 10
Financial Management
• Managing the Office
• Medical Practices
• Computerized Financial Management
• Analyzing Practice Productivity
• Accounts Payable
• Payroll
• Seeking a Position as an Administrative Medical Assistant

All required reference materials are provided with this program. Technical requirements:

Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader

Students who complete this program will have the opportunity to pursue the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.

This course provides students with qualified support professionals to guide them through their learning experience. The student support team is available to answer any questions a learner may have including questions on course content, course material, certifications, and registration or enrollment questions. Support advisers also monitor the progress of learners to ensure training retention and program advancement.