Effective communication is a vital skill for dental assistants and is the basis for successful patient care. Dental assistants must be able to communicate medical information professionally and accurately with a diverse group of people. This module provides knowledge in understanding the various types of communication styles and how to communicate with patients, co-workers, providers, and non-patients, including verbal, nonverbal, and written communication forms.
You’ll learn
how to communicate in both the front and back office
techniques for active listening
essential nonverbal and verbal communication skills
best practices for professional communication
much more (see Content Details for more specific information)
Introduction
Step 1 - Nonverbal communication
Step 1.1 - Nonverbal communication with patients
Step 1.2 - Nonverbal communication with dentists
Step 1.3 - Nonverbal communication with co-workers
Step 1.4 - Nonverbal communication with non-patients
Step 2 - Verbal communication
Step 2.1 - Verbal communication with patients
Step 2.2 - Verbal communication with dentists
Step 2.3 - Verbal communication with co-workers
Step 2.4 - Verbal communication with non-patients
Step 3 - Listening
Step 3.1 - Listening to patients
Step 3.2 - Listening to dentists
Step 3.3 - Listening to co-workers
Step 3.4 - Listening to non-patients
Step 4 - Written communication
Step 4.1 - Written communication with patients
Step 4.2 - Written communication with dentists
Step 4.3 - Written communication with co-workers
Step 5 - Improving your communication style
Step 5.1 - Improving written communication
Step 5.2 - Best practices for communicating with patients
Step 5.3 - Charting and communicating with other professionals
Step 6 - Confirming listener understanding
Step 6.1 - Giving instructions to patients
Step 6.2 - Communication from dentists or other team members
All required reference materials are provided with this program. Technical requirements:
Internet Connection
• Broadband or High-Speed (DSL, Cable, Wireless)
Hardware Requirements
• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended
Software Requirements
• Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
• Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
• Cookies MUST be enabled
• Pop-ups MUST be allowed (Pop-up Blocker disabled)
• Adobe PDF Reader
This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
DA Communication Simulation FAQs
To request more information, you can contact us via online chat, our website contact
form, or toll free at
1-855-201-6910.
Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.
Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact
form, or toll free at
1-855-201-6910.
No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact
form, or toll free at
1-855-201-6910
To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.
Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.
No, you can take the online courses from anywhere in the world.
We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact
form, or toll free at
1-855-201-6910.
Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.
Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.
Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.
Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.
If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at
helpdesk@worldeducation.net.
We strive to provide a fully online experience for students however some of our training courses include physical materials or equipment. Courses that have materials shipped directly to students will be shipped within 7 business days of registration. Some training courses have material for different sections and these courses may require multiple shipments as you completed stages of your course.
Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at
helpdesk@worldeducation.net.
Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.
Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.