Professional Enrichment

Progressive discipline is a process for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. Progressive discipline is considered a best practice because it is corrective rather than punitive and tailored to the seriousness of the issue. This course will provide Frontline Managers with the skills necessary to implement and manage an effective progressive discipline program at their organization.

While the specific duties of a frontline manager will vary depending on the industry in which they work, one skill that all frontline managers need to master is time management. Frontline managers need to be skilled at managing both their time and company time. Specifically, successful frontline managers must learn to optimize how their direct reports spend their time to improve efficiency and productivity.In this course, you will learn how to become more effective by employing time management...

Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of...

Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics...

No two organizations are the same. Each one has its own distinctive organizational culture: the rules, both written and unwritten, that govern how employees interact and how they do their jobs. Frontline managers play an important role in maintaining their organization's culture. It's up to them to make sure the people they supervise are aware of the values, norms, and customs that define their workplace. This course is designed to help new managers understand and adapt to the culture of their...

Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.View Course...

This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals,...

The demand for skilled dental assistants is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a dental assistant and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the dental assisting area.

The demand for skilled medical billing and coding specialists is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a medical biller and medical coder and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working...

The demand for skilled mental health professionals is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a mental health technician and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the mental health...

In this course, you will learn the structure of the heart and how it functions to supply the body with oxygen and nutrients. You will also learn the main types of heart disease and how changes in heart structure and function lead to those diseases. Finally, you will explore how to prevent certain cardiac conditions and how doctors treat them.

Medical billing and reimbursement is the lifeline of the healthcare facility. Often times, we forget that healthcare facilities are still businesses that require revenue to maintain operations. This is the reason medical billing and reimbursement is so vital to the success of any medical facility. Managing the financial aspect of a healthcare facility is an important part of providing patient services. Every patient encounter generates a financial transaction of some kind. These transactions...