Professional Enrichment

Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of...

Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics...

No two organizations are the same. Each one has its own distinctive organizational culture: the rules, both written and unwritten, that govern how employees interact and how they do their jobs. Frontline managers play an important role in maintaining their organization's culture. It's up to them to make sure the people they supervise are aware of the values, norms, and customs that define their workplace. This course is designed to help new managers understand and adapt to the culture of their...

Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.View Course...

This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals,...

The demand for skilled dental assistants is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a dental assistant and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the dental assisting area.

The demand for skilled mental health professionals is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a mental health technician and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the mental health...

Medical billing and reimbursement is the lifeline of the healthcare facility. Often times, we forget that healthcare facilities are still businesses that require revenue to maintain operations. This is the reason medical billing and reimbursement is so vital to the success of any medical facility. Managing the financial aspect of a healthcare facility is an important part of providing patient services. Every patient encounter generates a financial transaction of some kind. These transactions...

The Clinical Medical Assistant: Pediatric Specialization program, offered by our accredited school partners, is designed to prepare students to function as professionals in multiple healthcare settings both general and pediatric. Medical assistants with a clinical background perform various clinical tasks including assisting with the administration of medications and with minor procedures, performing an EKG electrocardiogram, obtaining laboratory specimens for testing, educating patients, and...

Patient care has always been regarded as a complex model. Medical professionals nowadays range from vocational licensed professionals to medical doctors, respiratory therapists, nurses, etc. In this course, we are going to cover the things any healthcare professional working in Pediatrics or with Pediatric patients will need to know…whether it be in a private practice or hospital setting. We will start by exploring the most common diseases found in Pediatric patients. Next, we will discuss...

The International Classification of Diseases (ICD), 10th Revision, Clinical Modification (CM) was designed to classify patient morbidity or sickness and mortality or death information to index health records. Accurate coding using the ICD system is vital to successfully reporting and maintaining health records as well as billing for reimbursement for services rendered. ICD coding is also used by governments and medical personnel to gather data and statistics that assist with medical research...

Clinical Medical Assistants are one of the fastest growing occupations in healthcare, which is already one of the fastest growing industries. Clinical Medical Assistants earn this by being highly skilled in several of the most important aspects of patient care. Trained OB/GYN Medical Assistants are highly sought after for their expertise in working with women and pregnancy and their ability to maintain the high level of assistance with pregnant patients. By gaining the needed training in...