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In this Customer Service Survival Skills course, offered by our accredited school partners, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business. This is why it is important understand the importance in learning, developing and improving the skills needed to...
There are difficult people in all our lives. These people spend their time not doing what we want them to do, or doing things you don’t want them to do. This course, offered by our accredited school partners, will help you identify those difficult people, understand why they act that way, and teach you to not be their victim anymore. You will look at the ways to identify and assemble effective communication skills that will allow you to understand those difficult people, and focus on...
The demand for skilled professional bookkeepers is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a bookkeeper and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the bookkeeping area.
The demand for skilled HR professionals is rapidly growing. If you are interested in a dynamic career in a high paced business profession, this course is for you. This course provides a look into becoming a HR professional and the day to day responsibilities of a HR specialist. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the human resources...
The demand for skilled medical assisting professionals is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a medical assistant and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the medical field in...
The demand for skilled paralegal is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a paralegal and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in the legal industry as a paralegal.
The demand for skilled photographers is on the rise. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into taking a passion for photography and turning it into a professional career. It will look at the day to day responsibilities of a professional photographer. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the...
The demand for skilled project managers is rapidly growing. If you are interested in a dynamic career in a high demand, rewarding profession, this course is for you. This course provides a look into becoming a project manager and their day to day responsibilities. We will take a deep dive into the training and requirements for pursuing a successful career in this field. Lastly, this course will look at the evolution, current trends, and facts of working in project management.
Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. This course, offered by our accredited school partners, will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques. Enroll through one of our accredited university or college partners today!
Experienced negotiators make a conscious decision about what type of strategy to use in a discussion based on factors such as the importance of the relationship and the importance of what is at stake. This course, offered by our accredited school partners, explains how key concepts such as the "best alternative to no agreement", reservation price, and the "zone of possible agreement" can help when conducting negotiations. Since power is a fundamental dynamic in negotiations, it is important...
The ability to communicate clearly and effectively is increasingly important in organizational settings. This course, offered by our accredited school partners, helps learners organize, structure, and create effective presentations. Since many organizations use PowerPoint as a way of communicating information, this course offers advice and guidance on the most effective and persuasive uses of PowerPoint. Enroll through one of our accredited university or college partners today!
Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This course, delivered through our school partners, reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional...
In this course, offered by our accredited school partners, you will learn about the process of selecting the best candidate from a large, diverse pool of high-quality applicants. Based on D. Quinn Mills' book, Principles of Human Resource Management, the course discusses how to conduct an effective job interview, asking questions that elicit relevant information, and avoiding questions that might be seen as discriminatory. You will also consider how to discover more about a candidate through...
Al realizar el trabajo en posturas incómodas o con un esfuerzo excesivo, puede experimentar fatiga, malestar y trastornos musculoesqueléticos. Los principios básicos de ergonomía presentados en este curso serán un componente vital en todas las industrias. Esto es especialmente cierto en las industrias de fabricación, venta minorista y servicios, donde hay una mayor tasa y costo de lesiones ergonómicas. Los componentes principales de este curso incluyen identificación de factores de riesgo,...
This program has two modules: •Event Planning and Management•Start Your Own BusinessEvent planners need professional caliber information that explains everything from how to decorate, to the use of technology, and everything in between. In this course, offered by our accredited school partners, you will learn that information and much more. It is through planned events that we remember our shared history, our friends, family, and community. The course includes information on greener events,...
Microsoft Excel is one of the most revolutionary tools for data analysis that exist in the business world today. Professionals use Excel to quickly visualize and manipulate data, design immaculate spreadsheets, and solve strategic business challenges with the advanced application of it's tools. Employers that invest in their employees Microsoft skills see increased productivity and problem-solving skills. The Advanced Application of Excel 2016 course is intended for professionals who are...
Microsoft Excel is one of the most revolutionary tools for data analysis that exist in the business world today. Professionals use Excel to quickly visualize and manipulate data, design immaculate spreadsheets, and solve strategic business challenges with the advanced application of it's tools. Employers that invest in their employees Microsoft skills see increased productivity and problem-solving skills. This course Basic Application of Excel 2016 was designed for professionals who need a...
Microsoft Excel is one of the most revolutionary tools for data analysis that exist in the business world today. Professionals use Excel to quickly visualize and manipulate data, design immaculate spreadsheets, and solve strategic business challenges with the advanced application of it's tools. Employers that invest in their employees Microsoft skills see increased productivity and problem-solving skills. The Intermediate Application of Excel 2016 course is intended for professionals who are...
"Our 2024 Express Tax Course provides office staff training, allowing business owners to quickly train last-minute preparers to handle the deluge of clients coming through their doors right away. Train your receptionists to do data entry on tax returns for clients waiting for a preparer.This course is designed for:ReceptionistsNew preparers who need a Crash CoursePreparers who need to be trained quicklyLate hiresLate December, early January course This course covers the basics of federal tax....
This course, offered by our accredited school partners, considers practical finance and accounting tools for decision-making within organizations. You will learn about cost benefit analysis, return on investment (ROI), fixed and variable costs, break even and CVP (cost-volume-profit) analysis, tracking and performance measures, and the Balanced Scorecard and its varied uses. Enroll through one of our accredited university or college partners today!
"Every tax preparer and accountant somewhere along the lines needs to have a fundamental basic understanding of bookkeeping in order to ensure they are using the correct numbers when preparing a tax return or otherwise presenting financial information to their client. "
Whether you're just starting out in the workforce or changing careers, it is important to understand how the job you perform contributes to your sense of fulfillment in life. This course, delivered through our school partners, prompts you to examine various job settings and functions, comparing each against your own preferences, values, and expectations, in order to determine the best job fit for you.Enroll through one of our accredited university or college partners today!
Thinking about starting, owning, and operating a business? The Foundations for Start-Up and Business Owner Management certificate training program, offered by our accredited school partners, is perfect for anybody who has an interest in entrepreneurship or is considering starting, owning and operating their own business.
This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals,...
Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics...
TFrontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.In this course you will explore how coaching employees is a vital part of...
This course, aimed at aspiring supervisors and companies that want to improve their employees' supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor's role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor's success: managing...
No two organizations are the same. Each one has its own distinctive organizational culture: the rules, both written and unwritten, that govern how employees interact and how they do their jobs. Frontline managers play an important role in maintaining their organization's culture. It's up to them to make sure the people they supervise are aware of the values, norms, and customs that define their workplace. This course is designed to help new managers understand and adapt to the culture of their...
Progressive discipline is a process for handling workplace issues by providing opportunities for employees to correct problems through a series of increasingly severe sanctions. Progressive discipline is considered a best practice because it is corrective rather than punitive and tailored to the seriousness of the issue. This course will provide Frontline Managers with the skills necessary to implement and manage an effective progressive discipline program at their organization.
Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.View Course...
While the specific duties of a frontline manager will vary depending on the industry in which they work, one skill that all frontline managers need to master is time management. Frontline managers need to be skilled at managing both their time and company time. Specifically, successful frontline managers must learn to optimize how their direct reports spend their time to improve efficiency and productivity.In this course, you will learn how to become more effective by employing time management...
Finding a healthy work-life balance—knowing the right amount of time to devote to your work, to your family, and to yourself—has never been easy, especially for those in managerial positions.This introductory course is meant for frontline managers, or aspiring frontline managers, who recognize work-life balance as a skill and want to improve their ability to create this balance. This course looks at methods and techniques to reconcile work and family. You will also consider the question of...
Fundraising is one of the central activities of a nonprofit organization. To help finance operating budgets, nonprofits must raise money every year. In addition, special projects and improvements to facilities may be needed. In these situations, fundraisers will often launch large capital campaigns or apply for foundation grants.This course, offered by our accredited school partners, offers an introduction to fundraising for nonprofit organizations, with an emphasis on the fundamental issues....
This course, offered by our accredited school partners, will prepare you take the GED (General Education Development) test. The GED test is broken into five-test sections. The sections included in this course are Language Arts, Writing, Language Arts, Reading, Social Studies, Science, and Math. This online course provides many resources from test-taking tips and strategies, exercises, assignments, and practice test with explanation of answers. The testing format will be explained and broken...
Grant Writing is at the heart of the nonprofit world, and Grant Writers remain in high demand. Philanthropy has remained strong in the United States. From large funders such as Bill and Melinda Gates to small funders, Grant Writers seek to secure funds for individuals. The Grant Writer provides a crucial connection between the person seeking grants and funders. This course, offered by our accredited school partners, will allow students to gain a full understanding of grant writing from...
This course, offered by our accredited school partners, covers financial reports and their meaning. You will learn the fundamentals and importance of the income statement, balance sheet, and statement of cash flows, and how they can be used to manage a business. You will also be exposed to financial (ratio) analysis. Enroll through one of our accredited university or college partners today!
This course, offered by our accredited school partners, will develop your ability to appropriately interpret the major financial accounting statements that are used by nonprofit organizations. Ideally, you will gain an understanding of the types of financial statements that are used by nonprofit organizations, and how they differ from for-profit financial reporting. Also, you should gain an appreciation of both the power and limitations of accounting information in assessing financial...
Whether you are a newly promoted manager, a business owner or a human resources professional, knowing the ins and outs of dealing with HR issues is critical to your success. This class, offered by our accredited school partners, is specifically designed to help people without any experience or knowledge of human resources to understand the critical functions and how it affects us all. You will explore the road map of human resources through legal issues, recruiting and retaining the best...
Coaching is the new professional phenomenon we have seen more of in the job market recently. Tons of young professionals and seasoned experts alike are taking on the coaching role to help businesses produce more effective results and take their growth to the next level. Executive and business coaches have become a powerful hire for entrepreneurs seeking to improve their effectiveness and efficiency in all areas – and there’s substantial evidence to back that claim up. According to a study by...
Bookkeeping may sound like a foreign concept to some, however the truth of the matter is that every tax preparer and accountant needs to have that fundamental understanding of the activity in order to ensure their clients are presented with accurate financial information. This course will walk you through the fundamentals of bookkeeping, covering topics such as Chart of Accounts, T accounts, accounting methods, financial statements and more. Whether you are getting started with bookkeeping or...
This course, offered by our accredited school partners, will introduce you to the importance of statistics in the business world. Statistics is the science of collecting, organizing, and analyzing data in order to make more effective decisions. Understanding statistical techniques can help any manager responsible for marketing, management, accounting, sales, or other business functions. Enroll through one of our accredited university or college partners today!
This course is an introduction to the importance of critical thinking in the business world. Critical thinking is an intellectual model for reasoning through issues to reach well-founded conclusions about them. Asking questions is at the heart of critical thinking.This program, offered by our accredited school partners, is designed to help learners define and identify critical thinking and reasoning skills and develop those skills. Enroll through one of our accredited university or college...
This course, offered by our accredited school partners, introduces the discipline of finance in an organizational setting. Among the basics covered: responsibilities of financial managers; roles of finance in a typical business organization; legal forms of businesses; agency relationships; and relevant financial markets of interest to financial managers. Further, you will explore the five principles that form the foundation of financial management and you will understand the non-financial...
Students and working professionals alike will benefit from our online grant writing course. Over the course of this program, students learn the essential skills needed to research and write effective grant applications for public, private and government grants.Over the course of this program, offered by our accredited school partners, experienced grant writers with real world experience lead students step-by-step through grant writing processes that increase their chances of receiving...
Strategic grant writing helps align the identified needs of a nonprofit (and its clients) with funding sources, whether foundations, government agencies, corporations or individuals. This course, offered by our accredited school partners, offers a guide to the basics of grant writing, an increasingly crucial method for raising money to fund projects and programs for nonprofits and other organizations. The course explores the relationship of grant writing to an organization's strategy for...
Human Resource Management includes the vital tasks of recruiting, screening, interviewing, training, appraising, disciplining, rewarding, and developing the employee—both for business and non-profit enterprises.Since all managers (especially line managers) have HR responsibilities, it is important that they have an understanding of the key concepts of this increasingly important function, especially since many decisions they make about employees have possible legal ramifications.The course,...
This course, offered by our accredited school partners, introduces the major models, tools, and techniques for creating and delivering online learning. It reviews the fundamentals of general learning theory and how it can be applied in practice to online design and instruction.The National Institute of Online Learning (NIOL), founded in 2012, seeks to improve the quality and effectiveness of online learning, especially for adult learners, by promoting best practices and innovation in the...